A furious mother says the driver of a bus that left her 11-year-old son walking two miles to school after not accepting his £5 note should be "ashamed of himself".
Kelly Mercer, 32, made the comment after her son Ashton was denied entry to the Arriva bus in Conwy, Wales, because of his Scottish fiver.
Kelly says the Arriva app wouldn't work in the morning before school so she gave him the bill, but he claims to have been told the note was not legal tender, North Wales Live reports.
It left him with no option but to walk the two-mile journey to school, which involved him crossing the Conwy bridge and busy roads from Llandudno Junction.
This is despite Arriva's own guidelines saying that "children under 16 will be carried at all times".
Kelly said: “I noticed the Arriva app wasn’t working earlier that morning when I tried buying Ashton's bus ticket for him to get to school.
“I gave him a £5 note, to get a return for the day in hope that the app would work the following day so he could get his ‘M-Ticket’.
“Unfortunately it happened to be a Scottish sterling note – which, regardless, is a legal tender.
“Ashton was waiting with friends on Victoria Drive for the bus and when it came the driver refused the payment, and told him the payment wasn’t a valid form of payment and refused to accept the note and making him exit the bus before it left.
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“He was left alone at one of Llandudno Junctions’ busiest points at half eight in the rush hour morning whilst the bus drove off with his friends on.
“Having only been at the school two weeks, and turning 11 only six months ago, Ashton was left to walk to school which is just over two miles from the bus stop in the freezing cold crying his eyes out that early in the morning.
“He recently had stitches in his eyebrow from a head injury, and the stitches are noticeable, yet that driver still refused him, anything could have happened on that route to school.”
She says she has contacted Arriva about what happened, but claims she's had no apology, only a comment confirming that no child should left alone at the side of the street.
The mother added: "You hand over your child to them. You expect that your child will be able to get to school safely. As a grown man, making a child walk two miles to school, that driver should feel ashamed of himself.”
Arriva have been contacted for a comment.
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