British Airways suffers major outage as flights grounded at hub Heathrow Airport

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British Airways has suffered its second major outage in the last 10 days this evening (February 25) as passengers claim their flights have been grounded at Heathrow.

The company's website has been completely inaccessible tonight, but the airline says it is working to overcome the issues that are affecting operations.

A BA spokesperson said: "We're investigating and working hard to resolve a technical issue and apologise for the inconvenience. We’re operating flights and checking customers in."

Heathrow Airport, meanwhile, said: “Heathrow's systems are operating as normal.

"We are aware of a technical issue that British Airways are investigating and we will be working with them to provide updates to passengers as soon as they are available.”

British Airways' app is also down, with many customers taking to social media to complain.

However, the company have have said they are still operating flights and check-ins.

There have been suggestions that pilots can't access weight and balance systems.

On Twitter, the airline said they were doing all they can to get to the bottom of the issues.

People have been discussing the problems on the platform as frantic flyers claim some planes have been grounded.

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One user posted: "Am at Heathrow. British Airways flights all grounded as the computers have piled in. BA’s screens have gone off but the main ones in the hall are still on. BA staff seem very chilled, no flapping."

Another said: "[Second] time in a week I’m sat on a plane going nowhere. This time an IT issue. No information coming out, no provisions on board. Not good enough."

A third posted at 8pm: "In T5 at LHR, all British Airways systems have been down for over an hour, all flights are grounded."

  • British Airways
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