A family has claimed that shocking conditions at a popular seaside holiday park left their daughter's feet cut.
The disappointed holidaymaker, from Essex, said the trip was "appalling" after her daughter was left with bloody feet, allegedly caused from walking on the exposed glass at Pontins.
Grandmother Debbie Stephens, 51, visited Pontins Holiday Park in Camber Sands with her husband Lee, 51, disabled daughter Kayleigh, 25, and three-year-old granddaughter Peyton.
According to KentLive, she claimed the park showed "no duty of care" when they visited in July.
The seaside park received a string of bad reviews from visitors, with some complaining it had "disgusting" facilities.
As a result of the reviews, Environmental Health Officers inspected the site and deemed it satisfactory, writes SussexLive.
The gran says she will not rest until the family receive a refund.
Debbie, who works as a teacher at a school in Dagenham, booked the stay as part of The Sun's £9.50 holiday promotion.
Debbie said: “We arrived and had to wait to be given our keys. When we approached the reception, the staff were very rude and panicky.
"They were clearly nervous about the coronavirus rules but didn’t know how to apply them consistently.
"I’d phoned them up a week before and asked them how they’d prepared for coronavirus. I also asked them if they’d read their reviews, they said they hadn’t, so I told them they were shocking."
She was also taken aback by the "rotten" room and lack of cleanliness.
She explained: "We walked into our room and it was rotten. It hadn’t been cleaned, there were tea stains in the cups, there were stains in the cupboards, the floor was filthy, there was wee and human hair in the toilet.
"There was food all over the floor.
"The bath was so bad that my three year old granddaughter told me she wasn’t getting it."
Couple flee Pontins after 10 minutes over 'absolutely filthy' accommodation
Both Kayleigh and three-year-old Peyton suffer from a rare hereditary gene condition, Von Hippel-Lindau syndrome, which causes tumours to grow in multiple organs.
Debbie said her granddaughter's feet were "completely black" after the hotel cleaned the room for them.
Her husband had to rush to get a first aider when Kayleigh cut her foot on glass.
She added: "When my daughter was getting ready for bed she cut her foot on glass. My husband had to run to get a first aid person. My granddaughter was very upset as she didn’t know where her mum was.
"Eventually we just cleaned the room ourselves with wet wipes and they were black by the time we were done."
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Two months after the holiday, she says she'll continue to push for a refund and thinks the park should be shut down.
A spokesman for Rother District Council told KentLive: “The role of environmental health officers is solely to enforce the legislation Rother District Council is responsible for.
“We take all complaints very seriously but many raise issues that we do not have jurisdiction over and have no powers to address.
"For those where we do have enforcement powers, thorough investigation is carried out and all necessary action is taken.
“We have licensing powers, powers to control food safety and structural safety, and powers under the Health and Safety at Work Act.
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"We have no control over the quality or cleanliness of temporary holiday accommodation, and these complaints should be directed to the companies providing the accommodation“In recent days, Environmental Health Officers have carried out an inspection at the Camber site and found the standard of food hygiene was very good – a FHRS 5 awarded.
"In addition, we were satisfied that precautions being carried out to prevent Covid 19 infections were good.”
Pontins has been approached for comment.
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