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A furious Range Rover owner has staged an eye-catching protest outside the dealership he bought his from.
Michael Cox has dumped his Range Rover, a van, a caravan and other vehicles outside the Stratstone Land Rover dealership in Cardiff, all emblazoned with a damning warning to potential customers.
The 36-year-old claims that Land Rover have not honoured an extended warranty he took out on his eight-year-old Range Rover Vogue SE, which he bought from the dealership in 2018.
Now scrawled across his abandoned vehicles is the banner: "Don't buy a Range Rover!!! They don't honour their warranty".
He says his 4×4 has been plagued with problems, which led to its engine failing last December, WalesOnline reports.
Land Rover said it was investigating the case and the dealership in Cardiff did not comment. Mr Cox says he has since received an injunction ordering him to move the vehicles by Saturday. after they have been there for three weeks.
He said he planned to move them to another Land Rover office. He said: "I told Land Rover's head office, I’m going to move it around all your dealerships and make a point, because what you’re doing is wrong.
"I’ve had to send that car into the dealer eight times because of the coolant problem, the engine has gone bang because of the coolant problem and they're trying to blame me. It’s not like I’ve taken it to a back street garage, I've brought it back to the main dealer.
"They need to stop messing people around and instead give them the service that they expect to get. In my case, they are just trying to backpedal now and are using excuses. It's ridiculous."
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Mr Cox said he had repeated problems with a coolant issue since he brought the vehicle in 2018 and had taken it to the main dealer to be fixed "around eight to 10" times.
"For the last two years, I’ve bought a top of the range warranty which costs £2,000 a year," he said.
"But since I’ve owned the vehicle, bearing in mind it’s only got 42,000 miles on it, it’s been back and forth to the main dealers with a coolant problem.
"I've taken it in to the main dealer around eight to ten times and they’ve never got to the bottom of the issue."
Mr Cox claims that he purchased the car with an original two-year warranty, which he extended by an extra 12 months for the last two years, at the cost of £2,000 per year. He claims the company is now telling him it won't pay out because the car is eight years old.
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He said: "I told them that on their warranty it clearly says it covers vehicles up to 10 years old or under 100,000 miles. They charged me for an extended warranty and now they are using the excuse that the car is too old.
"Why charge me for the warranty if it's too old? The car is seven or eight years old with 40,000 miles on, and it’s immaculate."
A spokesperson for Land Rover said: "Land Rover always aims to provide the best customer service. We're currently investigating this case and are in regular contact with the customer concerned."
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